Terms of service
Terms of Service
Last updated: 31 August 2026 · Applies to winkly.shop
Welcome to Winkly. These Terms of Service ("Terms") govern your access to and use of winkly.shop (the "Site") and any purchase you make through it. By browsing the Site or placing an order, you agree to these Terms. Please read them carefully.
1. Who We Are
Winkly is an e-commerce brand operating from India, selling products through our website winkly.shop. For any queries, you can reach us at hey.winkly@gmail.com.
2. Eligibility
You must be at least 18 years old, or be using the Site under the supervision of a parent or legal guardian, to place an order with us.
3. Orders & Acceptance
- Placing an order on the Site is an offer to purchase. We reserve the right to accept or decline any order for reasons including stock unavailability, pricing errors, or suspected fraudulent activity.
- Order confirmation emails indicate we've received your order, not that it has shipped. You'll receive a separate dispatch/tracking notification once your order is on its way.
- Please double-check your delivery address and contact details at checkout — we are not responsible for delays or non-delivery caused by incorrect information provided by you.
4. Pricing & Payment
All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. We reserve the right to change prices at any time, but changes will not affect orders already confirmed. Payments are processed through secure third-party payment gateways; Winkly does not store your full card or payment credentials.
5. Shipping
We currently ship only within India. Dispatch and delivery timelines are detailed in our Shipping Policy, which forms part of these Terms.
6. Returns & Exchanges
Returns, refunds, and exchanges are governed by our Return & Exchange Policy. In summary: damaged items are eligible for return/refund, and size-related issues are eligible for a free exchange only — both require unboxing photo/video proof and must be reported within 30 days of delivery.
7. Product Descriptions & Images
We try to display product colours, sizes, and details as accurately as possible. However, slight variations may occur due to screen settings, lighting during photography, or minor manufacturing differences. Such minor variations do not qualify as "damaged" or "defective" under our Return Policy.
8. Intellectual Property
All content on this Site — including the Winkly name, logo, product photography, graphics, and text — is the property of Winkly and may not be copied, reproduced, or used without our prior written permission.
9. Limitation of Liability
To the fullest extent permitted by law, Winkly is not liable for any indirect, incidental, or consequential damages arising from your use of the Site or products purchased, beyond the value of the order in question.
10. Changes to These Terms
We may update these Terms from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised "Last updated" date. Continued use of the Site after changes means you accept the revised Terms.
11. Governing Law
These Terms are governed by the laws of India, and any disputes will be subject to the exclusive jurisdiction of the courts of India.
12. Contact Us
Questions About These Terms?
We're happy to clarify anything in this policy.
✉ Email hey.winkly@gmail.comWinkly · Operating from India · winkly.shop · hey.winkly@gmail.com
See also: Return & Exchange Policy · Shipping Policy · Legal Notice