:root{ --bg:#FBF7F5; --card:#FFFFFF; --ink:#2B2320; --ink-soft:#6B5D57; --rose:#C97B84; --rose-deep:#A85C67; --line:#E8DDD9; --gold:#A8763E; --warn-bg:#FBEEEC; --warn-line:#E7C6C1; --ok-bg:#F2F0E8; --ok-line:#DAD3BE; } *{box-sizing:border-box;} body{ margin:0; background:var(--bg); color:var(--ink); font-family:'Inter',sans-serif; line-height:1.65; -webkit-font-smoothing:antialiased; } a{color:var(--rose-deep);text-decoration:none;border-bottom:1px solid var(--rose);} a:hover{color:var(--gold);border-bottom-color:var(--gold);} .topbar{ position:sticky;top:0;z-index:10; background:rgba(251,247,245,0.92); backdrop-filter:blur(6px); border-bottom:1px solid var(--line); } .topbar-inner{ max-width:820px;margin:0 auto;padding:16px 24px; display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:10px; } .brand{ font-family:'Fraunces',serif;font-size:20px;font-weight:600;letter-spacing:0.02em;color:var(--ink); display:flex;align-items:center;gap:6px;text-decoration:none;border:none; } .brand .wink{color:var(--rose-deep);} nav.policy-nav{display:flex;gap:18px;flex-wrap:wrap;} nav.policy-nav a{ font-size:13px;font-weight:500;color:var(--ink-soft);border:none; text-transform:uppercase;letter-spacing:0.06em; } nav.policy-nav a.active,nav.policy-nav a:hover{color:var(--rose-deep);} main{max-width:760px;margin:0 auto;padding:56px 24px 100px;} .eyebrow{ font-size:12px;text-transform:uppercase;letter-spacing:0.14em; color:var(--rose-deep);font-weight:600;margin-bottom:10px; } h1{ font-family:'Fraunces',serif;font-weight:600;font-size:38px;line-height:1.15; margin:0 0 14px;color:var(--ink); } .updated{color:var(--ink-soft);font-size:14px;margin-bottom:36px;} .wink-rule{ display:flex;align-items:center;gap:10px;margin:44px 0 22px; } .wink-rule::after{content:"";flex:1;height:1px;background:var(--line);} .wink-mark{ width:18px;height:10px;position:relative;flex-shrink:0; } .wink-mark::before{ content:"";position:absolute;left:0;top:3px;width:7px;height:7px;border-radius:50%;background:var(--rose-deep); } .wink-mark::after{ content:"";position:absolute;right:0;top:4px;width:9px;height:4px;border-bottom:2px solid var(--rose-deep); border-radius:0 0 8px 8px; } h2{ font-family:'Fraunces',serif;font-weight:600;font-size:22px;margin:0;color:var(--ink);white-space:nowrap; } p{color:var(--ink);font-size:15.5px;} ul,ol{padding-left:22px;font-size:15.5px;} li{margin-bottom:8px;} strong{color:var(--ink);font-weight:600;} .card{ background:var(--card);border:1px solid var(--line);border-radius:14px; padding:24px 26px;margin:18px 0; } .card.warn{background:var(--warn-bg);border-color:var(--warn-line);} .card.ok{background:var(--ok-bg);border-color:var(--ok-line);} .card h3{ font-family:'Inter',sans-serif;font-size:14px;text-transform:uppercase;letter-spacing:0.08em; margin:0 0 10px;color:var(--rose-deep); } .card.ok h3{color:var(--gold);} .step{ display:flex;gap:16px;margin-bottom:20px; } .step-num{ font-family:'Fraunces',serif;font-size:20px;font-weight:600;color:var(--rose-deep); flex-shrink:0;width:30px; } .step-body p{margin:0 0 4px;} .step-body .step-title{font-weight:600;color:var(--ink);} table{width:100%;border-collapse:collapse;margin:18px 0;font-size:14.5px;} th,td{text-align:left;padding:10px 12px;border-bottom:1px solid var(--line);} th{color:var(--ink-soft);font-weight:600;text-transform:uppercase;font-size:12px;letter-spacing:0.05em;} .email-cta{ display:inline-flex;align-items:center;gap:8px; background:var(--rose-deep);color:#fff !important;border:none; padding:10px 18px;border-radius:999px;font-weight:600;font-size:14px;margin-top:8px; } .email-cta:hover{background:var(--gold);} footer{ max-width:760px;margin:0 auto;padding:0 24px 60px;color:var(--ink-soft);font-size:13px; } footer .foot-rule{height:1px;background:var(--line);margin:20px 0;} footer a{color:var(--ink-soft);}

Return, Refund & Exchange Policy

Last updated: 31 August 2026 · Applies to all orders placed on winkly.shop

At Winkly, we want every order to arrive exactly as it should. Because this policy affects how quickly we can help you, please read it carefully before reaching out — it explains exactly what qualifies for a return and what qualifies for an exchange, and they are not the same thing.

Situation	What you get	Window
Product arrived damaged / defective	Return + Refund (or replacement, your choice)	30 days from delivery
Wrong size / doesn't fit	Free Exchange — swap design, colour, or size	30 days from delivery
Changed your mind, no defect	Not eligible	—

Returns and refunds apply only when a product arrives damaged, defective, or materially different from what was ordered. You have 30 days from the date of delivery to raise a claim.

1. Email hey.winkly@gmail.com within 30 days of delivery with your order number, a description of the damage, and your unboxing photo/video proof attached.
2. Our team reviews the proof, typically within 2–3 business days.
3. Once approved, you can choose a full refund to your original payment method, or a free replacement of the same item.
4. Refunds are processed within 5–7 business days after approval and may take a few extra days to reflect depending on your bank or payment provider.

If your item doesn't fit, we do not offer a refund — instead, we offer a completely free exchange. You're not limited to just a different size either:

• Same design, different size — free
• Same design, different colour — free
• A completely different design/product of equal value — free

Anything unclear? Reach us any time at hey.winkly@gmail.com, or see our full Contact page.

Winkly · Operating from India · winkly.shop · hey.winkly@gmail.com

See also: Shipping Policy · Terms of Service · Legal Notice